100% remote ServiceNow Discovery Consultant

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  • Location: Vernon Hills, Illinois
  • Type: Contract
  • Job #15075

The recruitment team at Myticas Consulting is looking for an experienced ServiceNow Discovery Consultant who would be interested in a long-term contract opportunity offered within the Vernon Hills, Illinois region.

Top Skill Requirements:

  • Service now Discovery
  • Infrastructure, Network, and firewalls
  • Javascript, Powershell scripting

Job Description:

The ServiceNow Systems Discovery contractor will provide successful architecture, design and implementation of ServiceNow discovery solutions. This role will develop and support discovery patterns, Probes, sensors and technical solutions that satisfy the ServiceNow ITOM business needs of the BTS organization. This role will work with the IT Service Management leadership, IT service owners, process owners, development teams and various service delivery groups. This position places special emphasis on the analysis and implementation of discovery functions that support ITIL Configuration Management and ITOM related processes. While this is a technical position where server and network technical experience is very important, this position will also require excellent communication and leadership skills, as this role will work directly with a variety of business and technical clients. This position will need to effectively communicate ServiceNow discovery solutions and host regular technical meetings with server and network teams to present and resolve discovery related issues. This position will deliver discovery functions by overseeing the technical development, testing and delivery of ServiceNow discovery solutions according to AbbVie Ser. Also, as a member of the Service Asset and Configuration Management team this individual will be responsible to help update and maintain our CMDB.

Responsibilities:

  • The ServiceNow Systems Discovery contractor role is a motivated self-starter who will use industry practices to identify and gain a detailed understanding of requirements to drive improvements in the Configuration Management processes by Discovering Devices. They will proactively seek out strategic business opportunities to improve the accuracy of the CMDB inventory and support improvements and automation with Discovery and the ITOM suite.
  • Accountable for the accuracy of the Discovery Pattern’s Probes and sensors, and how they fit the proposed CMDB and ITOM business process improvements and the technical solution to the business needs. The information upon which the business justification and prioritization decisions are made. Also accountable for communicating the business need and drivers to development groups to assure the implementation phase can fulfill the business need.
  • As the ServiceNow Systems Discovery contractor this role will be responsible for designing and configuring architectural solutions in the ServiceNow Discovery and may assist in ITOM suite of tools. Solutions would be researched, alternatives presented with pros and cons of each solution. Recommendation provided based on industry best-practices and past experience. As the ServiceNow Discovery contractor this role will be responsible for implementing and maintaining ServiceNow Discovery Patterns, Probes and Sensors to discover devices that will interact with the CMDB and Asset Management and other Platform owners.
  • This role will be a key member of the overall implementation program team. The position requires experience implementing ServiceNow Discovery Patterns, Probes, and Sensors and knowledge of ITIL process. The candidate must be able to collaborate with other Process Leaders (Asset, Config, Change, Incident, Problem, Performance Analytics, plat form owners, etc.) and identify cross process impacts. This role requires a strategic thought leader that will implement high-quality solutions.
  • Monitor and report Services provided to internal and external customers
  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
  • May prepare communication and training materials for Discovery of Devices and how they will be used in the CMDB or by ITOM components.
  • Provide support across all functional areas of the Configuration management System. Actively work with personnel across the organization to maintain data integrity and assist to make necessary CMDB improvements.

Added Requirements:

  • Bachelor’s Degree preferred with emphasis in business, information systems.
  • 5+ year’s ServiceNow experience with emphasis in Discovery technologies
  • Highly desirable ServiceNow experience: Service Mapping, Orchestration, Cloud Management
  • Highly desirable technical skills: Linux and Windows Operating System experience, SSH, SNMP, JavaScript, PowerShell, basic network and firewall configurations
  • Experience following Systems Development Life Cycle processes
  • Excellent verbal and written communication skills
  • Strong process development and documentation skills.
  • Advanced technical ServiceNow development skills.
  • Proven track record of effective project leadership and positive results.
  • Excellent English, communication, interpersonal and collaboration skills
  • Strong analytical and problem-solving skills

Desired Characteristics:

  • Previous experience in deploying ServiceNow IT Service Management tools
  • Experience in the Life Sciences industry
  • Ability to mentor others about proper ServiceNow administration processes and value
  • ITIL Foundation Certifications
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