IT Service Desk (Help Desk) Support
We are seeking a proactive and technically skilled IT Systems Support Specialist to oversee and maintain a wide range of user-facing technologies and internal infrastructure systems. This individual will play a critical role in delivering reliable IT services, supporting both day-to-day operations and longer-term technical improvements. The position includes direct user support, systems maintenance, and troubleshooting across various business-critical platforms.
RESPONSIBILITES
User & Device Support
- Deliver hands-on and remote support for workstations, laptops, and mobile devices
- Install and configure hardware/software in a multi-server Windows environment
- Set up and maintain specialized equipment (e.g., printers, PC’s, peripherals etc…)
Systems & Network Administration
- Manage Active Directory and Exchange (On-Prem and Cloud-Based)
- Support network infrastructure: routers, switches, VPN, and firewalls
- Maintain LAN/WAN systems and troubleshoot connectivity issues
- Implement OS updates, patches, and system configurations
- Monitor system logs and proactively identify potential issues
Business Application & Operational Systems
- Support business platforms such as telephony, security systems, display systems, and service desks
- Assist with application deployments and ensure reliable system performance
- Maintain integration points between cloud services and on-premise solutions
Help Desk & Service Delivery
- Respond to and resolve help desk requests quickly
- Track, log, and report technical issues and resolutions
- Manage user accounts, permissions, and access resets
- Ensure continuous availability of key IT services and platforms
Asset & Process Management
- Support licensing, inventory management, and procurement of supplies
- Stay current with evolving IT technologies and suggest relevant improvements
- Assist with project-related tasks and perform other duties as assigned
WHO YOU ARE
You're a motivated IT professional who enjoys solving problems and supporting users. You're organized, detail-oriented, and thrive under pressure. You ping a strong service mindset, a collaborative attitude, and the ability to juggle multiple tasks while maintaining a calm, professional presence.
Must Have:
- College diploma or university degree in Computer Science, IT, or related discipline; or a combination of formal training and 3+ years of relevant experience
- Strong knowledge of modern IT infrastructure, Windows environments, and cloud services
- Proficiency in troubleshooting hardware/software and network-related issues
- Understanding of system behavior, application deployment, and IT security principles
- Excellent communication skills in English
Nice to Have:
- Bilingual
- ITIL certification