The recruitment team at Myticas Consulting is looking for an experienced Level 2 Mobility Technician (100% Remote) who would be interested in a long-term contract opportunity offered within the Waukegan, IL region.
NOTE: 100% Remote position-This position will focus more in the mobility support (iPads, iPhones, Androids) functions instead of the computers.
Requirements:
- Level 2 Mobility Support Experience supporting iPads, iPhones, Androids
- Experience working with Carriers (AT&T and Verizon)
- Experience working with corporate managed devices and a Mobile Device Management Platform (MobileIron)
- Strong troubleshooting ability
- Customer Service / Customer Focus
- Strong Verbal and written communication skills
Nice to have:
- 2-5 years of experience in a corporate environment
- Experience supporting remote based or field sales users
- Experience with ServiceNow ticketing System
- Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet
- Experience with MobileIron
- Experience Apple Device Enrollment Program or Apple Business Manager