Technical Support and Customer Service Associate – REMOTE
Contract: 12 months with possible CTH
Schedule: 2nd shift – 12 pm to 9 pm, Tuesday thru Saturday
Work Type: Fully Remote
Myticas is actively seeking a Technical Support and Customer Service Associate for a direct client to join their Personal Support Center (PSC) team. This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment.
As a PSC Associate, you’ll be the first point of contact for users via phone, email, and chat—working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow.
What You’ll Do:
- Provide Tier 1 technical support for software, hardware, and connectivity issues
- Assist with password resets, software installations, VPN setups, and general troubleshooting
- Escalate complex issues to senior team members when needed
- Maintain clear, professional communication across all customer interactions
- Simultaneously manage support requests via phone, email, and chat
- Accurately log cases using tools like ServiceNow and Zendesk
What We’re Looking For:
- Strong customer service and communication skills
- Comfort working in a flexible, 24/7/365 support environment
- Ability to adapt to new tools, systems, and processes quickly
- Team player who’s open to ongoing feedback, learning, and development
Why Join Us:
- Hands-on training and mentoring
- Access to a robust internal knowledge base
- Opportunities to collaborate with tech experts and leadership
- A supportive team environment where growth is encouraged
If you're ready to jump into a dynamic support role where no two days are the same, apply now or reach out to learn more. We’re excited to meet you!