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Service Support Consultant/Analyst | Mississauga | 689

In by kyleroots

Myticas Consulting

The recruitment team at Myticas Consulting is looking for an experienced Service Support Consultant/Analyst who would be interested in a remote contract opportunity offered within the Mississauga, ON region.

Security Clearance Required: Enhanced Reliability.

Responsibilities:

  • Provide application support and maintenance including daily checks, minor fixes or changes and minor application upgrades /patches (as well as documentation management) for Commercial-off-the-shelf and custom applications
  • Provide technical and functional guidance
  • Resolve moderate to complex problems
  • Support testing
  • As part of systems testing and implementation, support service readiness and acceptance efforts
  • Support the Service / Help Desk in day-to-day end-user assistance and event management, including incident troubleshooting and resolution
  • Monitor performance of assigned applications, identifying bottlenecks, and working to remove them
  • Develop documents and revise system design procedures, test procedures, and quality standards, including working on development projects;
  • SME support on project
  • Provide on-call support as required

Qualifications:

  • Typically has 3-5 years of experience in Information systems
  • Knowledge of computer software, including applications and programming including in Structured Query Language (SQL) and Java
  • Knowledge of the practical application of computer programming
  • Knowledge of principles and processes for providing customer services (customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)
  • Service Excellence focused

Nice to have:

  • Able to Create and follow documented procedures.
  • Web development skills: JavaScript, PHP, HTML 5, JAVA, CCS, .NET is an asset
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