IT Jobs

Customer Technical Advocate

In by kyleroots

Website Myticas Consulting

The recruitment team at Myticas Consulting is looking for an experienced Customer Technical Advocate who would be interested in a long-term contract opportunity offered within the Ottawa, ON region.

Job Duties:

The Customer Technical Advocate is the primary technical liaison between the customer and Nokia Care organization for technical support activities and builds trusted advisor relationship with his / her designated customer, advocating for customer interests.

Acts as a resource having up to-date, detailed technical knowledge of his / her designated customer network as well as product expertise.

Provides technical guidance to software service team to deliver customer-oriented solutions.

Customer Technical Advocate will be required to work in a consultative manner with customers, solutions and marketing groups and systems engineering to scope which includes following responsibilities:

  • Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
  • Represents customer (interests) within Technical Support Service activities.
  • Maintains information about customer network in relevant databases.
  • Shares sales opportunities with Acct Team.
  • Contributes to strategic decisions within professional area.
  • Solves complex problems based on sophisticated analytical thought and complex judgment.
  • Acts as a technical leader for taskforces, often the most senior specialist in a team, who serves as best practice resource within own organizational unit and / or is recognized as an expert within the same professional area in the business.
  • Support key customer projects.
  • Help define processes and standards.
  • Leads functional teams or projects with considerable resource requirements, risk, and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

Qualifications: (Education, Technical Skills/Knowledge) 

  • 5+ years relevant work experience with a telecom communications equipment vendor or service provider in IP/MPLS networks.
  • 3+ years’ experience in in IGP like OSPF, ISIS and Segment Routing, MPLS protocols LDP, RSVP-TE, and L2/L3 VPNs
  • Strong communication skills (technical, business acumen)
  • Ability to work remotely with customers and internal teams (technical and non-technical)
  • Ability to multitask and interact with multiple customers
  • Undergraduate degree in Engineering, or equivalent level of education / experience
  • Working knowledge of Microsoft Office Suite of applications


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