IS Help Desk Support Analyst
- Location: Galesburg, IL
- Type: Direct Hire
- Job #34496
Help Desk Support Analyst (Onsite)
Full-Time | Onsite |
Immediate start available
The Myticas team is actively recruiting for an experienced Help Desk Support Analyst to support and maintain end-user technology within a corporate environment. This role is 100% onsite, Monday–Friday, and will serve as the primary point of contact for diagnosing, troubleshooting, and resolving desktop hardware, software, and network issues.
What You’ll Do
Application / Operational Support
- Install, configure, and support desktop applications including Microsoft OS, Outlook, Office, Adobe, and Mac devices
- Build system images and execute deployments using Windows Deployment Services
- Troubleshoot hardware/software issues in person, over phone, and via email or ticketing system
- Perform workstation installs, upgrades, maintenance, performance tuning, and repairs
- Partner with network and system admins to ensure seamless desktop and workstation performance
- Support remote users and assist with moves, additions, and changes as needed
- Maintain documentation, logs, procedures, and ticket records
- Participate in a 24-hour on-call rotation for critical system events (Level 1)
Hardware Support
- Maintain, upgrade, and troubleshoot desktops, laptops, Macs, mobile devices, and printers
- Support VOIP phone systems, video conference equipment, and wireless devices
- Configure and support company-issued smartphones
General Responsibilities
- Prioritize tickets and ensure timely resolution with strong customer service
- Maintain inventory of desktop equipment and components
- Document all repairs, installs, upgrades, and system updates
- Provide support to additional IT functions as needed
What You Bring
- Associate degree in a related field or 2+ years of help desk / desktop support experience
- Experience supporting Microsoft desktop products, Adobe, antivirus tools, VPN (Cisco), WDS, Macs, and Help Desk platforms
- CompTIA A+, MCP, or related certifications are a plus
- Strong communication, customer service, problem-solving, and documentation skills
- Ability to work onsite, handle multiple priorities, and support users in a fast-paced environment
- Valid driver’s license and willingness to occasionally travel or work off-hours when needed
Why This Opportunity
- Competitive salary + bonus
- Immediate start
- Hands-on environment with variety in day-to-day work
- Opportunity to support a growing IT team and make a visible impact