Service Now Mapping Specialist

  • Location: Edmonton, Alberta
  • Type: Contract
  • Job #34736

• 5+ years hands-on experience working with the ServiceNow platform, including configuration and technical implementation within enterprise environments

• 3+ years of ServiceNow ITOM experience, specifically focused on Service Mapping and Discovery

• Proven experience designing, building, and validating Application Service Maps in complex enterprise environments

• Strong understanding and practical use of Common Service Data Model (CSDM 4.0 / 5.0) including Application Services and Business Application relationships

• Hands-on experience configuring and troubleshooting Service Mapping patterns using Pattern Designer

• Experience working with ServiceNow CMDB, Discovery, and Identification & Reconciliation Engine (IRE) to maintain accurate configuration data

• Ability to troubleshoot service mapping failures related to credentials, network connectivity, firewall constraints, discovery patterns, and CMDB data quality issues

• Working knowledge of infrastructure discovery protocols and networking fundamentals (WMI, SSH, SNMP, TCP/IP, firewalls, load balancers such as F5)

• Experience collaborating with application, infrastructure, and network teams to validate dependencies and map end-to-end application services

• Experience working in large enterprise or government environments with legacy systems and partially documented applications

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