Customer Operations Specialist (Legal/Compliance)
- Location: Albany, New York
- Type: Contract
- Job #34924
Myticas's direct client, based in Albany, NY is currently seeking a Customer Operations Specialist (Legal/Compliance) for a On-site contract to hire role.
Pay Rate: $19-20/hr on W2.
NOTE: W2 Only!
Job Description:
Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolve/ escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams
Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.
- Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.
- Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process.
- Learn the complex and comprehensive Wolters Kluwer product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.
Job Responsibilities:
- Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications.
- Understand and follow security guidelines.
- Create process documentation.
- Assist in issue resolution with internal and external customers.
- Work with team members to assist in the training and implementation of process and policy changes.
- Assist customers, team members and/or vendors with training on products, jurisdictional. requirements using a consultative approach.
- Analyze data and recommend process improvements and reporting.
- Assist in special project work as assigned.
Required Skills/Qualifications/Experience:
- Minimum two years of customer service or related work experience.
- High school diploma or equivalent certification. College study preferred.
- Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
- Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook.
- Excellent data entry and analytical skills.
- Ability to multi-task and work in a fun but driven work environment.
- Demonstrate problem solving capability in a fast-paced, high-energy environment.