Remote – Software Support Representative (W-822)
- Location: Madison, WI
- Type: Contract
- Job #35167
Join Our Team as an Software Support Representative for 100% Remote opportunity and Elevate Customer Success
Are you a seasoned problem-solver with a passion for technology and exceptional customer service? We are seeking a highly skilled Technical Support Representative to provide expert assistance, troubleshoot complex issues, and ensure the seamless operation of innovative healthcare software solutions. This fully remote role offers an exciting opportunity to work independently in a dynamic environment, making a tangible impact on our clients’ success.
What You’ll Need to Succeed:
- Extensive experience in B2B technical customer service or implementation roles (5+ years)
- Strong SQL query skills with the ability to write and modify queries independently
- Deep understanding of troubleshooting application, interface, and data-related issues
- Solid knowledge of cloud platforms such as Azure, Google Cloud, and AWS
- Familiarity with database technologies including Microsoft SQL Server and Oracle
- Proven experience working with healthcare software and understanding industry regulations (preferred)
- Excellent analytical, critical thinking, and problem-solving abilities
- Strong interpersonal skills and a consultative, collaborative approach
- Ability to work independently with minimal supervision and adapt to evolving priorities
Nice-to-Have Skills:
- Experience with healthcare industry standards and compliance
- Knowledge of advanced application features and integrations within Health, Pharmacy & Health Technology sectors
- Familiarity with site configuration management based on data analysis
Preferred Education & Experience:
- Bachelor’s Degree or equivalent relevant experience
- Proven track record in technical customer service within a production support environment
Additional Requirements:
- Self-starter with excellent organizational skills
- Ability to communicate complex technical information clearly and effectively
- Willingness to receive constructive feedback and continuously improve
Ready to take your technical support career to the next level? If you’re a proactive professional with the skills and drive to deliver outstanding service, we want to hear from you. Apply today and become a vital part of a dedicated team committed to excellence in healthcare technology support!