Technical Support and Customer Service Associate – REMOTE
Myticas Consulting is seeking a Bilingual (Spanish/English) Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.
What You’ll Do:
-
Provide Tier 1 technical support for software, hardware, and connectivity issues
-
Assist with password resets, software installations, VPN setups, and general troubleshooting
-
Escalate complex issues to senior team members when necessary
-
Maintain clear, professional communication in both Spanish and English across all customer interactions
-
Manage support requests via phone, email, and chat simultaneously
-
Accurately log cases in tools like ServiceNow and Zendesk
What We’re Looking For:
-
Fluency in Spanish and English (written and spoken)
-
Strong customer service and communication skills
-
Ability to quickly adapt to new tools, systems, and processes
-
Team-oriented with a willingness to learn and grow
Why Join Us:
-
Hands-on training and mentoring
-
Access to a robust internal knowledge base
-
Opportunities to collaborate with tech experts and leadership
-
A supportive team environment that encourages growth
If you’re ready for a dynamic support role where no two days are the same, apply now or reach out to learn more.