• Location: Ottawa, Ontario
• Type: Contract
• Job #35427

We are seeking an experienced Senior Technical Writer & Knowledge Architect to lead the modernization of enterprise technical documentation supporting complex communications, networking, cloud, and hardware platforms.

This is much more than a traditional technical writing role. The successful candidate will transform years of engineering documentation into a structured, searchable knowledge platform that supports engineers, field technicians, operations teams, enterprise customers, and AI-powered support systems.

Working closely with Systems Engineering, Software Development, Network Engineering, Product Management, Customer Support, and AI teams, you will establish documentation standards, build a centralized knowledge repository, and prepare engineering content for Retrieval-Augmented Generation (RAG) and Large Language Model (LLM) applications.

Key Responsibilities

Technical Documentation Strategy

• Develop and maintain high-quality technical documentation for hardware, software, networking, cloud infrastructure, and operational systems.
• Create installation guides, deployment manuals, user guides, configuration documentation, API documentation, troubleshooting guides, release notes, and operational procedures.
• Partner with engineering teams to ensure documentation accurately reflects product capabilities and system architecture.
• Establish documentation standards, templates, and style guides across engineering organizations.

Knowledge Management & Content Architecture

• Conduct a comprehensive audit of existing technical documentation and engineering knowledge repositories.
• Identify outdated, duplicate, or conflicting documentation and work with subject matter experts to establish a single source of truth.
• Design and implement an enterprise-wide knowledge architecture that organizes information logically across products, systems, and engineering disciplines.
• Build and maintain a highly searchable knowledge base supporting engineering teams, customers, and field operations.

AI Knowledge Management

• Prepare documentation for AI-powered search platforms using structured authoring techniques.
• Optimize documentation for Retrieval-Augmented Generation (RAG), semantic search, and Large Language Models (LLMs).
• Collaborate with AI engineers to improve knowledge retrieval, reduce hallucinations, and increase response accuracy.
• Develop metadata, taxonomy, tagging strategies, and document chunking methodologies for vector database ingestion.

Engineering Collaboration

• Work closely with Systems Engineering, Software Engineering, Network Engineering, RF Engineering, DevOps, Product Management, and Customer Support teams.
• Attend architecture reviews, design reviews, sprint planning sessions, and product demonstrations to understand evolving technical requirements.
• Interview subject matter experts to translate complex engineering concepts into clear, user-friendly documentation.

Content Quality & Governance

• Establish documentation governance processes ensuring consistency, accuracy, and version control.
• Review documentation for technical accuracy, readability, grammar, formatting, and compliance with corporate standards.
• Maintain documentation lifecycle processes including updates, archival, release management, and publication workflows.

Training & Enablement

• Develop technical training materials, quick-start guides, operational playbooks, and knowledge articles.
• Create onboarding documentation for engineers, field technicians, operations teams, and enterprise customers.
• Support internal training initiatives through technical presentations and instructional documentation.

Required Qualifications

• Bachelor’s degree in Technical Communications, Engineering, Computer Science, Information Systems, or a related discipline.
• Minimum 7 years of experience as a Technical Writer, Knowledge Engineer, or Technical Documentation Specialist within telecommunications, networking, aerospace, cloud infrastructure, enterprise software, or related industries.
• Demonstrated experience documenting complex hardware and software systems.
• Experience working directly with engineering and product development teams.

Preferred Qualifications

• Experience with satellite communications, networking, telecommunications, cloud infrastructure, or distributed systems.
• Experience preparing technical content for AI platforms, semantic search, or Retrieval-Augmented Generation (RAG).
• Understanding of networking concepts including TCP/IP, routing, switching, VPNs, APIs, cloud networking, and virtualization.
• Familiarity with RF communications, embedded systems, or telecommunications equipment.

Technical Skills

Experience with:

• Technical Writing
• Information Architecture
• Knowledge Management
• Structured Authoring
• Markdown
• HTML
• DITA XML
• Component Content Management Systems (CCMS)
• Git
• Confluence
• Jira
• SharePoint
• API Documentation (OpenAPI / Swagger)
• REST APIs
• Version Control
• AI Knowledge Bases
• RAG
• LLM Documentation Optimization
• Semantic Search
• Taxonomy Development
• Metadata Management

Professional Skills

• Outstanding written communication and editing skills.
• Ability to simplify highly technical engineering concepts for diverse audiences.
• Strong interviewing and collaboration skills with subject matter experts.
• Excellent organizational and project management abilities.
• Exceptional attention to detail and commitment to documentation quality.
• Ability to manage multiple documentation projects in a fast-paced engineering environment.

Preferred Industry Experience

Experience supporting one or more of the following industries is highly desirable:

• Satellite Communications
• Telecommunications
• Networking
• Cloud Infrastructure
• Aerospace
• Defense
• Enterprise Software
• Data Centers
• Broadband Communications
• Artificial Intelligence Platforms
• Network Management Systems
• SaaS Applications