Clover Consulting (a Myticas Consulting Company) has a direct client in Grand Rapids, MI in need of an eCommerce IT Technical Lead. This is a Full Time Direct Hire role. Candidate will need to be on-site 2-3 days/week in Grand Rapids, MI. The client cannot sponsor.
Responsible to manage the retail applications support team within assigned area, and plan and lead the full life-cycle planning, development, implementation, post-implementation and on-going operations of retail e-commerce and marketing information systems and technology. Develop standards, policies, procedures and practices to ensure systems, services and applications meet company needs, and maintains the documentation for department project specifications, project plans, timelines, etc.
- Develop standards, policies, procedures and practices to ensure systems, services and applications meet company needs, and maintain the documentation for department project specifications, project plans, timelines, etc.
- Maintain current knowledge of industry trends and best Information Technology/Retail Systems practices; make recommendations to improve current programs and processes.
- Mentor the team on analytical processes and problem resolution (both proactive and corrective) for retail e-commerce and marketing technology solutions to meet both business and end-user requirements.
- Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.
- Provide technical and/or project management direction to determine feasibility and resource requirements of releases; coordination of work on projects with other departments; planning, scheduling and monitoring of projects to ensure accurate and timely completion; and ensure timely issue resolution and communication/follow up to end users.
- Manage, and may participate in, the retail technology applications development activities to include analysis, design, and programming evaluation of new and existing systems. Plan and lead the testing, certification, pilot, implementation, post-implementation and on-going operations of cost-effective retail information systems and technology solutions. Work with internal IT teams, external vendors and cross-functional business partners as necessary.
- Oversee the installation, configuration, implementation, maintenance and optimization of retail applications/information systems to include overseeing requirements, project schedules, cost estimates, certification and testing for the implementation and/or maintenance of retail applications systems and programs, software products, features and/or components to meet business needs.
- Manage the applications production environment including change management, issue resolution, after-hours support and disaster recovery. Ensure timely resolution of retail system issues that may arise; manage and/or troubleshoot issues and work with cross-functional departments (i.e., IT sub-departments, Retail, etc.) to resolve.
Here's what you'll need:
- Bachelor s Level Degree BS In Information Technology or related combination of education/experience
- 5 years experience implementing and supporting digital commerce solutions, preferably in the grocery industry (Mobile App – React, Instacart, NCR Freshop, ShopperKit experience preferred)
- Experience wiring front end and back end systems together using API frameworks, either SOAP or REST
- Experience leading a development team, including contractors (onshore or offshore)
- Experience leveraging Agile as a delivery methodology
- Experience managing software in a PCI compliance environment