Myticas's direct client is actively seeking a Level 1 Helpdesk Support (100% REMOTE) to join their Personal Support Center (PSC) team.
This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment.
You’ll be the first point of contact for users via phone, email, and chat, working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow.
Key Requirements:
- Bilingual (Spanish) highly preferred
- Experience with a ticketing system or prior call center experience
- Ideally, experience in an education setting for support
PAY RATE: $16hr W2
Schedule:
- Mon–Wed: 10 AM – 7 PM CST
- Thurs–Fri: 11 AM – 8 PM CST
Pre-employment Requirements:
- Background check required
- NO drug screen
What You’ll Do:
- Provide Tier 1 technical support for software, hardware, and connectivity issues
- Assist with password resets, software installations, VPN setups, and general troubleshooting
- Escalate complex issues to senior team members when needed
- Maintain clear, professional communication across all customer interactions
- Simultaneously manage support requests via phone, email, and chat
- Accurately log cases using tools like ServiceNow and Zendesk
What We’re Looking For:
- Strong customer service and communication skills
- Comfort working in a flexible, 24/7/365 support environment
- Ability to adapt to new tools, systems, and processes quickly
- Team player who’s open to ongoing feedback, learning, and development
Why Join Us:
- Hands-on training and mentoring
- Access to a robust internal knowledge base
- Opportunities to collaborate with tech experts and leadership
- A supportive team environment where growth is encouraged
If you're ready to jump into a dynamic support role where no two days are the same, apply now or reach out to learn more. We’re excited to meet you!