Our Government of Canada Client is looking for a Senior Microsoft 365 Trainer for a long-term engagement. The successful candidate, must posses a Valid Government of Canada Reliability Clearance and will work remotely and play a key role in delivering targeted MS 365 and SharePoint training programs to military and civilian personnel.
Responsibilities:
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Develop and deliver training for MS 365 applications, including SharePoint Online, MS Teams, Outlook, MS Forms, and Defence 365 (D365).
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Train deployed Information Management Officers (IMOs) and users on SharePoint Online usage and best practices.
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Create and maintain training materials: how-to guides, videos, sandbox environments, and SharePoint training sites.
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Run regular live training sessions (biweekly/monthly) and support information management working groups.
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Provide guidance on the migration from SharePoint On-Prem to SharePoint Online.
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Design and deliver orientation programs for new DND personnel.
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Support deployment cycles by preparing IMOs for site setup and management.
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Collaborate on the development of Power Apps, digital workflows, and approval processes using D365.
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Assist in the creation of communication materials, best practices documentation, and digital knowledge repositories (Wikis, FAQs).
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Provide one-on-one and group support for end users across various time zones.
Required Experience & Skills:
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Strong experience in training and supporting end users in Microsoft 365 environments.
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Extensive knowledge of SharePoint Online, MS Teams, and the broader MS 365 suite.
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Experience creating engaging training content (videos, documentation, sandbox exercises).
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Ability to communicate complex information clearly to non-technical users.
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Prior experience training in a government or military environment considered a strong asset.
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Experience with D365 is an asset.
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Bilingualism (English/French) is a plus.
Nice to Have:
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Experience training users on Defence 365/DND Microsoft tenant.
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SharePoint site creation, configuration, and management.
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Experience with Power Apps and process automation.