The Myticas team is searching for a Network Operations Specialist—Provisioning who will be responsible for managing customer interactions post-sale. This is a hybrid remote position. Candidates must be local to Chicago, IL.
Key responsibilities include:
- Provisioning and support of facility and non-facility fiber, wireless, and market data circuits, including bolt-on services.
- Communicating with customers regarding implementation status and coordinating LOA/CFAs and turn-ups with Type II vendors.
- Developing and maintaining a comprehensive circuit inventory and interfacing with the Tier 1 NOC.
- Coordinating maintenance notices to customers as needed.
Other Responsibilities:
- Delivering, provisioning, and supporting on-network and Type II products and services.
- Installing, upgrading, and maintaining RF, Fiber, and Market Data infrastructure.
- Responding to Tier 1 and Tier 2 customer NOC requests via email and phone.
- Utilizing and updating Network Monitoring Applications, including PRTG, Icinga, and Grafana.
- Provisioning datacenter connectivity and maintaining inventory of related assets.
- Administering external vendor portals (e.g., Equinix, NASDAQ, Verizon) for various operational tasks.
- Conducting network verification testing and coordinating field activities, including tower installations and equipment changes.
Qualifications:
- BS in Telecommunications, Information Systems, Computer Science, Engineering, or equivalent.
- 3-5 years of experience in a large enterprise or carrier environment with increasing responsibility.
- Strong leadership, analytical, and interpersonal skills.
- Knowledge of service delivery, provisioning, circuit/equipment inventory, OSI stack, routing protocols, and RF/Optical equipment.
- Must be legally authorized to work in the USA without sponsorship.
- Willingness to travel as needed.