Myticas's direct client is currently seeking an Application Support/Product Specialist for a 100% Remote contract opportunity.
NOTE: W2 only!
Job Description:
Our products monitor and manage financial performance and process such as budgeting, consolidation, planning, forecasting, reporting and disclosure management. We have 75,000 users in 35 countries allowing our clients to look at business operations more strategically and make better decisions in a shorter amount of time with less risk.
This is a client facing position that requires two years of prior experience in a relevant field. The Customer Support Specialist assists clients in troubleshooting issues that arise with CCH Tagetik Cloud Solutions, working as a functional support team member.
Job Responsibilities:
- Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
- Analyze and troubleshoot cases to understand steps to resolve the issue
- Communicate with team members to escalate high priority cases
- Document all relevant steps taken to understand the resolution of issues
- Interacts with customer and understands the client business process
- Relays issues and improvements back to the development team
Required Skills/Experience:
- Bachelor's degree in Accounting, Business, Computer Science or equivalent
- Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling
- Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion,HFM, SAP BPC, IBM Cognos, SQL, Oracle Databases and other analytics tools (Qlik, Tableau, Smartview, SAP SAC)
- Experience in either a consultancy firm or within a Finance department as a system admin
- Has strong technology and business acumen
- Strong analytical, problem-solving skills (business & technical) and troubleshooting skills
Preferred Skills:
- Fluency in Spanish.
- Experience with Salesforce or other ticketing systems.
- Understanding of finance or accounting concepts.
- Knowledge of SQL syntax.
- Foundational understanding of coding.