Agentforce Business Analyst (Active IRS Public Trust/MBI)

Agentforce Business Analyst

Job Title: Salesforce Business Analyst (Agentforce & AI Strategy)

Location: Remote

Clearance: Active IRS Minimum Background Investigation (MBI) Required

Certifications: Salesforce AI Associate and/or Agentforce Specialist

Key Responsibilities

● Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and

prioritize business processes suitable for automation via Agentforce.

● Requirement Engineering: Document detailed user stories, acceptance criteria, and

“Agent Instructions” (prompts) to ensure AI behaviors align with IRS policies.

● Process Mapping: Create “as-is” and “to-be” process flows, specifically identifying

where AI agents can intervene to reduce manual touchpoints or improve data accuracy.

● AI Governance & Testing: Define testing strategies for AI grounding and accuracy;

participate in User Acceptance Testing (UAT) to ensure agents do not produce

hallucinations and adhere to security constraints.

● Change Management: Develop training materials and documentation to help IRS

personnel transition to working alongside autonomous digital assistants.

Required Qualifications

● Clearance: Must hold an active IRS MBI or Public Trust clearance.

● Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on

AI-driven solutions or automated workflows.

● Agentforce Knowledge: Practical experience defining “Topics” and “Actions” within

the Agentforce framework.

● Certifications:

○ Required: Salesforce Certified Business Analyst.

○ Required: Salesforce Certified Agentforce Specialist.

● Strong understanding of Salesforce Data Cloud (how data feeds the Agent).

● Expertise in Salesforce Flow (the “Actions” the Agent will execute).

● Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization.

● Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM

reasoning) to non-technical federal leadership.