Customer Service Associate/Tech Support

  • Location: Oak Brook, Illinois
  • Remote: Remote
  • Type: Contract to Hire
  • Job #33645

​​​​​​Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.

Do not publish:  looking for candidates in the Southern United States
Do not publish:  Spanish language skills a plus

Title:  Tech Support/CSA
Contract:  W2
Length:  6+ months Contract/Contract to Hire
Rate:  $18/hr
Location:  Fully remote
Client Location: Chicago, IL/All work done on CST hours
Shift Available:

Central Time) 

11AM-8PM Sunday – Thursday 

8AM-5PM Monday – Friday

10AM-7PM Monday – Friday 

7AM-4PM Thursday – Monday

Skills/Experience to be successful in this role: 

  • Experience in a high call volume Tier1 or 2 setting
  • Ability to troubleshoot software,  hardware and network issues
  • Tech support in a college of university setting would be helpful
  • Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful
  • Self-directed learner
  • Ability to support multiple customers via email, phone and chat

What You’ll Do:

  • Provide Tier 1 technical support for software, hardware, and connectivity issues

  • Assist with password resets, software installations, VPN setups, and general troubleshooting

  • Escalate complex issues to senior team members when necessary

  • Maintain clear, professional communication in both Spanish and English across all customer interactions

  • Manage support requests via phone, email, and chat simultaneously

  • Accurately log cases in tools like ServiceNow and Zendesk

What We’re Looking For:

  • Fluency in Spanish and English (written and spoken)

  • Strong customer service and communication skills

  • Ability to quickly adapt to new tools, systems, and processes

  • Team-oriented with a willingness to learn and grow

  • Flexibility to work 1st or 2nd shift schedules

Why Join Us:

  • Hands-on training and mentoring

  • Access to a robust internal knowledge base

  • Opportunities to collaborate with tech experts and leadership

  • A supportive team environment that encourages growth

If you’re ready for a dynamic support role where no two days are the same, apply now or reach out to learn more.

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