Customer Service Representative
- Location: New
- Remote: Hybrid
- Type: Contract
- Job #34741
Myticas's direct client, based in USA, is currently seeking a Customer Service Representative for a hybrid contract to hire position.
Important Note for Applicants: To be considered for conversion, candidates must be local to one of the following hubs and willing to work a hybrid schedule. Please ensure your specific office location is listed on your resume:
- Clayton, MO
- White Plains, NY
- New York City, NY
- Dallas, TX
- Madison, WI
- Wilmington, DE
Flexibility: Ability to work a standard 8:30 am – 5:00 pm CST shift with slight flexibility and willingness to work overtime when required.
TOP Required Skills/Experience:
- Experience: A minimum of one year of Business-to-Business (B2B) client/customer service experience is highly preferred.
- Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Soft Skills: * Strong analytical abilities.
- Excellent organizational and time management skills.
- Proven ability to multitask in a professional environment.
- Ability to absorb product knowledge quickly and process information to apply to client needs.
Job Description:
This position provides essential support to customer-facing teams to ensure the delivery of prompt, professional, and convenient service to assigned clients. While the initial contract is 100% remote, this role is designed with the goal of conversion to a Full-Time Employee (FTE).
Key Responsibilities:
- Client Support: Assist the customer-facing team in delivering high-quality service to a dedicated client base.
- Administrative Tasks: Manage critical back-end operations, including invoicing, sending data requests, and following up with clients.
- Order Management: Proactively manage the end-to-end order process to ensure accuracy and efficiency.
- Information Processing: Quickly absorb complex product knowledge and apply it to meet specific client needs.