Customer Service Representative (W-842)
- Location: St. Louis, MO
- Type: Contract
- Job #35215
Exciting Opportunity: Customer Service Representative (W-842)
Are you passionate about delivering exceptional technical support and enhancing customer satisfaction? Join our dynamic team as a Customer Service Representative and play a vital role in supporting internal and external clients with complex product and application issues. This 100% onsite position located in Clayton, Missouri, offers an engaging environment where your technical expertise and communication skills can truly shine. The role spans from mid-June to early September with potential for extension or full-time conversion—a perfect opportunity to advance your career in a fast-paced, customer-focused setting.
What You’ll Bring to the Table:
- At least 2 years of client-facing application support experience, troubleshooting product issues via phone, email, chat, or remote system access
- Strong knowledge of enterprise applications, bespoke client networks, and troubleshooting methodologies
- Proficiency with CRM applications like Salesforce and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Familiarity with Microsoft Server products such as Windows Server, SQL, and MS Project
- Exceptional communication skills, both written and verbal, with the ability to document issues clearly and succinctly
- Collaborative mindset with the ability to work cross-functionally and resolve technical or operational issues efficiently
Nice to Have Skills:
- Bachelor’s degree in a related field
- Experience with bespoke client networks and financial industry trends
- Knowledge of Visio, Microsoft Access, and BusinessObjects
Preferred Education and Experience:
- Minimum: High School Diploma or equivalent
- Preferred: Bachelor’s Degree and experience with financial services or enterprise application support
Other Requirements:
- This role is strictly onsite in Clayton, Missouri
- Knowledge of troubleshooting enterprise applications and customer network complexities is essential
- Strong analytical and problem-solving skills, with the ability to manage multiple priorities and resolve conflicts professionally
Take the next step in your career by applying now—bring your technical expertise and passion for client support to a team that values your skills and dedication!