Customer Service Representatives
- Location: White Plains, NY
- Remote: Hybrid
- Type: Contract
- Job #34697
Myticas's direct client, is currently seeking a Customer Service Representative for a Hybrid contract position in Multiple Locations in USA.
Location: Hybrid Work (open to candidates local to White Plains, NY; Glastonbury, CT; Dallas, TX; Chicago, IL; Madison, WI; Clayton, MO; or Wilmington, DE)
Duration: 8 Months Contract with Possible Extensions (Potential to convert)
Additional Information: W2 only!
Work 40 hours per week (8:00 AM – 6:00 PM in the respective time zone) with potential for OT as needed.
Job Description:
As a Customer Service Rep, you will assist the customer-facing team to deliver prompt, convenient, and professional customer service to assigned clients. You will proactively manage the order process and ensure smooth operations by supporting the team with essential back-end tasks. This role requires the ability to absorb product knowledge quickly and process information to effectively apply it to specific client needs.
Essential Duties and Responsibilities:
- Assist team with back-end tasks, including but not limited to, invoicing, sending data requests, and following up with clients.
- Proactively manage the order process from start to finish.
- Collaborate with multiple teams to ensure high-quality service delivery.
Required Skills/Experience:
- Minimum of one year of business-to-business (B2B) client/customer service experience is highly preferred.
- Strong analytical skills along with excellent organizational, time management, and multi-tasking skills.
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.
- Ability to work in a hybrid environment (office location must be listed on resume).