Salesforce Order Management System (OMS) Expert

  • Location: No Location Set
  • Remote: Remote
  • Type: Contract
  • Job #34872

Salesforce Order Management System (OMS) Expert

Position Overview

We are seeking a highly skilled Salesforce OMS Expert to lead the architecture, implementation, and optimization of our post-purchase customer journey. As the technical heartbeat of our commerce operations, you will bridge the gap between storefront transactions and back-office fulfilment.

Key Responsibilities
 

  • Architecture & Design: Lead the end-to-end design of Salesforce OMS solutions, ensuring seamless integration with Salesforce Commerce Cloud (B2C/B2B), Service Cloud, and ERP systems (e.g., SAP, NetSuite).
  • Workflow Automation: Develop and optimize complex Flows for order orchestration, including payment capture, invoice generation, fulfilment routing, and returns/exchanges.
  • Inventory Logic: Configure and manage Omnichannel Inventory (OCI) to provide real-time visibility across warehouses, stores, and distribution centres.
  • Technical Implementation: Handle hands-on development using Apex, Lightning Web Components (LWC), and APIs to extend platform functionality beyond out-of-the-box capabilities.
  • Integration Management: Design and maintain robust integrations using MuleSoft or middleware to sync data with third-party logistics (3PL) and shipping carriers.
  • Performance Optimization: Audit existing OMS setups to identify bottlenecks in order processing speed or data synchronization.

Required Qualifications
 

  • Experience: 5+ years of experience in the Salesforce ecosystem, with at least 2+ years of dedicated experience in Salesforce OMS.
  • Technical Proficiency: * Expert-level knowledge of Salesforce Flow Builder.
    • Strong command of Apex, SOQL, and LWC.
    • Deep understanding of the Salesforce Core platform (Objects, Security, Sharing).
  • Industry Knowledge: Proven track record in retail or e-commerce, specifically regarding shipping logic, tax calculations, and payment gateways.
    • Certifications: * Salesforce Certified Order Management Administrator or Developer (Preferred). Salesforce Certified Platform Developer I or II.
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