Salesforce Solution Architect
- Location: No Location Set
- Remote: Remote
- Type: Contract
- Job #35045
Salesforce Solution Architect
Job Title: Salesforce Solution Architect (Active Tier 2 GSA Clearance)
Location: Remote
Clearance: Active Tier 2 GSA Clearance Required
Certifications: Salesforce Application and/or System Architect (Highly Preferred)
Key Responsibilities
● Solution Design: Lead the end-to-end architectural design for contact center
implementations using Service Cloud, Experience Cloud, and OmniStudio.
● Contact Center Modernization: Architect end to end customer interactions
and automated workflows to improve operational efficiency and ROI.
● Integration & Data Modeling: Design robust data models and secure
integration patterns for connecting Salesforce with other federal enterprise
systems and APIs.
● Governance & Security: Ensure all designs comply with GSA-specific security
protocols, Section 508 accessibility requirements, and federal data privacy
standards.
● Stakeholder Management: Translate complex technical concepts into
actionable insights for GSA stakeholders and executive leadership.
● Platform Strategy: Evaluate new Salesforce features and AppExchange
products to drive continuous improvement and modernization of legacy systems.
Technical Skills
● Proficiency in declarative automation, Apex/LWC code literacy (to guide
developers), and agile delivery methodologies.
● Proven ability to design for large-scale implementations and complex sharing
models
Required Qualifications
● Clearance: Must hold an active Tier 2 GSA clearance at the time of
application.
● Experience: 8+ years of IT experience, with at least 5 years specifically
architecting solutions on the Salesforce platform.
● Salesforce Expertise: Deep knowledge of Sales, Service, and Experience
Clouds, as well as Lightning Web Components (LWC), Apex, and Flow.● Certifications:
○ Required: Salesforce Certified Administrator & Service Cloud Consultant
○ Required: At least one Architect-level certification (e.g., Certified Sharing
and Exposure Architect, Data Architect).
○ Preferred: Salesforce Certified Application Architect or System
Architect.