Scrum Master

• Location: Ottawa, Ontario
• Remote: Hybrid
• Type: Contract
• Job #35168

Our Ottawa Financial client, is seeking an experienced Scrum Master to support Agile delivery initiatives within the Container Orchestration Services, MidTier, and Automation team. This is a HYBRID contract in Ottawa. 

The successful consultant will facilitate Agile ceremonies, support operational IT Scrum teams, coordinate delivery activities, and work closely with internal stakeholders to ensure alignment across initiatives and operational priorities.

Key Responsibilities

• Facilitate Agile ceremonies including:
  • Daily standups
  • Sprint planning
  • Retrospectives
  • Backlog refinement sessions
• Use JIRA to assign, manage, and track tasks aligned to initiative timelines
• Support Product Owners with backlog management, prioritization, and squad coordination
• Provide project and initiative updates through meetings, reporting, email, and documentation
• Coordinate with internal stakeholders and clients to clarify requirements and support delivery execution
• Submit, track, and escalate operational issues and tickets within ServiceNow
• Support operational IT teams within an Agile environment focused on incidents, patching, service requests, and ongoing operational activities
• Identify delivery risks and assist with mitigation planning and stakeholder alignment
• Track adoption, progress, and delivery success measures across initiatives

Required Qualifications

• Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP)
• Minimum 3 years of recent experience working as a Scrum Master leading multiple Operational IT Scrum Teams
• Minimum 3 years of recent experience working within an IT Operations environment
• Strong experience with:
  • Atlassian JIRA
  • ServiceNow ITSM modules and reporting
• Strong communication, stakeholder management, and coordination skills

Nice-to-Have Qualifications

• Certified Agile Leader
• Kanban Management Professional (KMP) certification
• Experience balancing project delivery with operational/customer support priorities