Senior OCM & D365 F&O Training Lead

  • Location: Toronto, Ontario
  • Type: Contract
  • Job #35628

Senior Organizational Change Management (OCM) & Training Lead – Microsoft Dynamics 365 F&O

Overview

Our client is seeking a Senior Organizational Change Management (OCM) & Training Lead to support the implementation of Microsoft Dynamics 365 Finance & Operations (D365 F&O) within a manufacturing environment. This individual will be responsible for driving organizational readiness, leading change management initiatives, and developing and delivering an effective end-user training program that supports a successful ERP deployment.

The ideal candidate combines strong D365 F&O implementation experience with exceptional people skills, enabling them to work effectively with business teams that are deeply rooted in existing processes and may require additional support navigating organizational change.

Key Responsibilities

  • Lead the Organizational Change Management (OCM) strategy and execution throughout the D365 F&O implementation.
  • Partner with project leadership, business stakeholders, SMEs, and implementation partners to drive user readiness and adoption.
  • Conduct stakeholder analysis, change impact assessments, and business readiness evaluations.
  • Develop and execute communication, engagement, and user adoption plans.
  • Design, develop, and deliver role-based end-user training programs for D365 F&O.
  • Create training materials, job aids, process documentation, quick reference guides, and user manuals.
  • Lead Super User and Train-the-Trainer initiatives to build internal capability.
  • Facilitate classroom, workshop, and hands-on training sessions for business users.
  • Measure training effectiveness and user adoption, adjusting materials and delivery methods as required.
  • Support User Acceptance Testing (UAT), Cutover planning, Go-Live, and Hypercare activities.
  • Track change management activities, risks, issues, and overall readiness, providing regular status updates to project leadership.

Required Qualifications

  • Proven experience leading Organizational Change Management initiatives for large ERP implementations.
  • Demonstrated experience developing and delivering training for Microsoft Dynamics 365 Finance & Operations (D365 F&O).
  • Strong understanding of D365 business processes gained through previous implementation projects.
  • Exceptional interpersonal, facilitation, coaching, and relationship-building skills, with the ability to influence and support teams through organizational change.
  • Ability to work collaboratively with executive stakeholders, business leaders, SMEs, and external implementation partners.
  • Strong presentation, communication, organizational, and project planning skills.
  • Experience creating role-based training content, user guides, job aids, and learning materials.
  • Experience supporting UAT, Cutover, Hypercare, and Go-Live readiness activities.
  • Strong focus on driving user adoption, business readiness, and operational success.

Preferred Qualifications

  • Experience within manufacturing, warehouse, supply chain, or distribution environments.
  • Knowledge of Prosci ADKAR or similar Organizational Change Management methodology.
  • Previous experience supporting enterprise-scale Microsoft Dynamics 365 F&O implementations.

Key Success Factors

  • Exceptional people skills with the ability to build trust and guide teams that are deeply entrenched in existing business processes through significant organizational change.
  • Strong D365 F&O process knowledge from previous implementations, enabling the delivery of practical, effective, and business-focused training.
  • Ability to foster collaboration across business and technology teams while maintaining momentum toward project milestones and Go-Live readiness.
Attach a Resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!