• Location: New Brunswick
• Remote: Hybrid
• Type: Contract
• Job #35502

Our client is seeking an experienced ServiceNow Developer / Integration Specialist to support a large-scale Cyber Managed Services initiative. This role focuses on designing, developing, and supporting enterprise integrations between ServiceNow, Microsoft Sentinel, and client ITSM platforms to enable efficient Security Operations Centre (SOC) incident management.

This is an excellent opportunity for a senior ServiceNow professional with strong integration experience, cybersecurity exposure, and enterprise consulting experience.

Key Responsibilities

• Design and develop integrations between Microsoft Sentinel and ServiceNow
• Configure ServiceNow Incident Management workflows for Security Operations
• Develop and maintain REST API integrations with external platforms
• Design and implement bi-directional integrations between:
  • ServiceNow
  • BMC Helix / Remedy
• Configure synchronization for:
  • Incident lifecycle
  • Status updates
  • Assignment groups
  • Priorities
  • Work notes
  • Comments
  • Attachments
• Develop custom ServiceNow components including:
  • Script Includes
  • Business Rules
  • Flow Designer workflows
  • IntegrationHub solutions
  • REST/SOAP services
• Support automated incident orchestration and enrichment
• Troubleshoot integration and performance issues
• Participate in technical design sessions with security, operations, and client teams
• Produce technical documentation including:
  • Solution Design
  • Integration Design
  • Data Mapping
  • Runbooks
  • Operational Support Guides
• Support testing, deployment, hypercare, and knowledge transfer activities

Required Qualifications

ServiceNow

• 5+ years of ServiceNow Development experience
• Incident Management
• IntegrationHub
• Flow Designer
• Script Includes
• Business Rules
• REST APIs
• MID Server
• OAuth Authentication
• Import Sets
• Transform Maps

Integration Experience

Strong experience integrating ServiceNow with one or more of:

• Microsoft Sentinel
• Microsoft Defender XDR
• Microsoft Defender for Endpoint
• Microsoft Defender for Identity
• Microsoft Defender for Office 365

Experience with Microsoft’s official ServiceNow Connector is highly desirable.

Enterprise ITSM Integration

Experience integrating ServiceNow with enterprise ITSM platforms including:

• BMC Helix
• BMC Remedy
• Other enterprise ITSM platforms

Experience implementing:

• Bi-directional incident synchronization
• Status synchronization
• Assignment routing
• Comment synchronization
• Work note synchronization
• Attachment synchronization
• API-based integrations

Technical Skills

• JavaScript
• JSON
• REST APIs
• OAuth
• Azure Active Directory / Microsoft Entra ID

Assets include:

• SOAP
• Microsoft Graph API
• Azure Logic Apps
• Azure Functions

Cyber Security Experience

Experience working within Security Operations or Managed Security Services is highly preferred.

Experience with any of the following is considered an asset:

• Security Operations Centre (SOC)
• SIEM
• MDR
• Incident Response
• Security Incident Management
• Threat Detection
• MITRE ATT&CK
• Microsoft Sentinel

Deliverables

The successful consultant will support delivery of:

• Microsoft Sentinel → ServiceNow integration
• ServiceNow ↔ BMC Helix/Remedy integration
• API development
• Workflow automation
• Incident synchronization
• Technical documentation
• Testing support
• Production deployment
• Hypercare
• Knowledge transfer

Preferred Certifications

One or more of:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist
• Microsoft Certified: Cybersecurity Analyst (SC-200)
• Microsoft Azure Certifications (AZ-104, AZ-305, etc.)
• ITIL Foundation

Mandatory Requirements

• Active Government of Canada Reliability Status (or eligible)
• Excellent written and verbal communication skills
• Experience working directly with enterprise clients
• Ability to work independently within a consulting environment

Nice-to-Have

• Cyber Managed Services
• Multi-tenant SOC environments
• Enterprise ServiceNow implementations
• Microsoft Security ecosystem
• Agile delivery methodologies

Work Arrangement

• Full-time Remote anywhere in Canada
• Occasional travel to client site in New Brunswick (approximately 1–2 trips over four months)
• Candidates located in New Brunswick are strongly encouraged to apply
• Local candidates may attend onsite meetings approximately once per month