ServiceNow Technical Consultant (CSM)

  • Location: Ottawa, ON
  • Remote: Hybrid
  • Type: Contract
  • Job #34831

Our Government of Canada client is seeking a ServiceNow Technical Consultant to support the end-to-end delivery of a ServiceNow Customer Service Management (CSM) migration. This HYBRID role will be hands-on across solution design, configuration, testing, deployment, and transition to sustainment within a Public Sector environment and will require ENHANCED Security Clearance. 

Key Responsibilities:

  • Design, configure, and implement ServiceNow CSM solutions aligned to business requirements
  • Support full lifecycle delivery including build, testing, deployment, and transition to support
  • Develop and maintain scripts, integrations, and platform configurations
  • Troubleshoot and resolve technical issues; optimize system performance
  • Collaborate with business and technical stakeholders to translate requirements into solutions
  • Support knowledge transfer and transition to sustainment/support teams

Qualifications:

  • Strong hands-on experience with ServiceNow platform (configuration, scripting, integrations)
  • Proven experience delivering ServiceNow implementations in mid-to-large enterprise environments
  • ServiceNow CSA certification required; CIS or additional certifications considered an asset
  • Experience working within Public Sector or regulated Canadian environments preferred
  • Strong understanding of data privacy, residency, and compliance requirements in Canada
  • Excellent problem-solving, communication, and stakeholder management skills
  • Ability to work independently and within cross-functional teams
Attach a Resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!