Windows Support Engineer (Infrastructure / Cloud)

• Location: Ottawa
• Remote: Hybrid
• Type: Contract
• Job #35267

Our Ottawa based Financial client is looking for an experienced Windows Support Engineer to support critical enterprise infrastructure environments for a long term HYBRID contract. The successful consultant will provide operational support, maintenance, upgrades, automation, and continuous improvement across Windows Server platforms in a hybrid on-premise/cloud environment.

Responsibilities:

• Support, maintain, deploy, and upgrade Windows Server environments (on-premise and cloud)
• Provide Level 2 technical support for critical infrastructure platforms
• Troubleshoot incidents and support application owners, developers, and technical teams
• Manage requests and issues through ServiceNow ticketing processes
• Perform Windows Server administration, maintenance, upgrades, and optimization
• Develop automation solutions and support Infrastructure as Code (IaC) initiatives
• Create and maintain SOPs, technical documentation, support guides, and root cause analysis reports
• Recommend improvements to increase performance, reliability, and operational efficiency
• Participate in after-hours support/on-call rotation as required

Required Skills:

• 3+ years supporting critical applications in hybrid enterprise environments
• Strong Windows Server administration experience (Windows Server 2016–2022)
• Experience with:
  • Microsoft Group Policies (GPO)
  • Microsoft SCCM
  • Server patching, upgrades, and lifecycle management
  • Performance and capacity monitoring of critical servers
• Hands-on Infrastructure as Code (IaC) experience using tools such as:
  • Ansible
  • Terraform
  • Azure automation tools
• Strong scripting experience:
  • PowerShell
  • Python
  • Ansible Playbooks
• Experience creating automation scripts and deploying orchestration solutions
• Ability to support large-scale, multi-tier, highly secure production environments
• Strong troubleshooting, ownership, and problem-resolution skills

Nice to Have:

• Experience working within Change Management processes
• Experience creating Visio diagrams, support documentation, and knowledge transfer materials
• Financial services or highly regulated environment experience

Additional Information:

• Full-time contract (37.5 hrs/week)
• On-call support rotation required (approximately every 4–6 weeks)
• Occasional overtime or after-hours work may be required