The recruitment team at Myticas Consulting is looking for an experienced ServiceNow Analyst- who would be interested in a contract opportunity offered within the Lake County, IL region.
Job Details:
This role will be an admin type role specifically working on ServiceNow escalations as it pertains to the client Cross Company Access Service Transition Process to ensure business needs, continuity and enablement activities are completed in a timely manner.
- Responsible for analyzing and coordinating cross company application requests, including but not limited to; training requirements (for client Users), coordinating with systems owners for application access requirements, facilitate with systems owners and identity teams to ensure alignment on cross company accounts, working with third party application owner prior to confirming access.
- Coordinate application enablement, knowledge article development, Service Desk (Command Center) readiness processes. Manage new cross company application access intake process including, communicate with business owners, technical contacts, knowledge managers, Service Desk leads and Service Management Office (ServiceNow) team members.
- Communicate cross company application access priority and due dates. Drive application readiness based on onboarding team follow-up, and drive for results to ensure timely completion of requests and tasks.
Requirements:
- 3 to 5 years of Service Desk Operations experience
- Must have ServiceNow experience
- Must know how to access the request, determine where it is in process and what steps needed for escalation
- Good communicator and facilitating actions
- Solid written and verbal communication- this role has high visibility and should know their audience
- Proactive in finding solutions, if you don’t know the answer ability to dig for the information on their own
Nice to have:
- Degree
- O365 experience
- Pharma/Reporting experience is helpful